Electronic resources are no more alien in this era of globalization. Information and knowledge\nprovided in electronic resources is vital and play important elements for survival in information\nand knowledge society. In achieving the vision of 2020, Malaysians are moving forward to\nbecome a knowledge-based society with high skilled economy where intellectual capital,\ncreativity and innovation act as prime drivers for the economic growth. Adequacy of collections\nis one of the most important factors that fulfilled the needs of user demand. This research\nexamines the factors influencing the usage of electronic resources at the National Library of\nMalaysia (NLM). The four factors are individual behavior, library staff, library services and\nlibrary technology are selected to be the research variables. A total of 218 library visitors\nparticipated in the study survey. Findings indicate that the library technology and library staff\nare having the strongest relationships with user satisfaction. Results indicate that user\nexperience cannot be belittled as it would determine their interest and willingness to\nconsistently use the electronic resources provided by the library.
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